Privacy Policy
Towergate Estates Limited are committed to protecting and respecting your privacy.
This policy, together with our terms of use and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting towergateestates.com you are accepting and consenting to the practices described in this policy.
We collect certain information or data about you when you use towergateestates.com.
We collect:
• Questions, queries or feedback you leave, including your email address if you contact towergateestates.com
• Your email address and subscription preferences when you sign up for our email alerts, and how you use our emails – for example, whether you open them and which links you click on
• Your IP address, and details of which version of web browser you used
• Information on how you use the site, using cookies and page tagging techniques
This data can be viewed by authorised people within Towergate Estates Limited to:
• Improve the site by monitoring how you use it
• Gather feedback to improve our services, for example, our email alerts
• Respond to any feedback you send us, if you’ve asked us to
• Send email alerts to users who request them
• Allow you to access government services and make transactions
• Provide you with information about local services if you want it
FOR WHAT PURPOSES DO WE PROCESS YOUR DATA:
E-newsletter
We use a third-party provider, MailChimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp privacy notice.
Security and performance
Towergate Estates Limited uses a third party service to help maintain the security and performance of the Towergate Estates Limited website. To deliver this service it processes the IP addresses of visitors to the ICO website.
WordPress
We use a third-party service, WordPress.org, to publish our blog and some of our conference microsites. These sites are hosted at Siteground. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example, the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see the WordPress Privacy Policy.
CONTACTING TOWERGATE ESTATES LIMITED VIA SOCIAL MEDIA
We use a third-party provider, Hootsuite, to manage our social media interactions.
If you send us a private or direct message via social media the message will be sorted on our social media channels or scheduling platform for up to 30 days from your date of sending. It will not be shared by any other organisations and you are free to send us another message at any time unless stated otherwise.
WHERE YOUR DATA IS STORED:
We store your data on secure servers in the European Economic Area (EEA) (except for data that we gather when you sign up for our email alerts).
By submitting your personal data, you agree to this.
HOW LONG DO WE RETAIN YOUR DATA:
Information that we collect will not be kept for longer than is necessary for the relevant processing purpose. We will retain your Information for a minimum period of one day following receipt and for a maximum period of (i) the time, you are a user with an account or (ii) ten years, whichever is longer. Notwithstanding the previous sentence, we may retain your Information when such retention is necessary for compliance with legal obligations, the protection of your vital interests, or the vital interests of another person.
WHEN YOU SIGN UP TO OUR EMAIL ALERTS:
We use the Mailchimp Delivery platform, for our email alerts.
As a subscriber to our email newsletter, we may contact you from time to time to inform you of company updates or interesting marketing information, we will also provide clear opt-out instructions at the base of all marketing email communications should you wish not to receive communication from us in future.
As a data processor on behalf of Towergate Estates Limited, MailChimp will use your information to send you email alerts if you request them. You can find out more about how MailChimp collects and stores your information here.
KEEPING YOUR DATA SECURE:
Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
We have robust procedures and security features compliant with the GDPR in place to keep your data secure once we receive it.
DISCLOSING YOUR INFORMATION:
We may pass on your personal information if we have a legal obligation to do so, or if we must enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
YOUR RIGHTS:
You can find out what information we hold about you and ask us not to use any of the information we collect.
If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time.
To discuss our privacy policy or your individual rights you can contact Will Blackham.
LINKS TO OTHER WEBSITES
towergateestates.com contains links to other websites.
This privacy policy only applies to towergateestates.com, and doesn’t cover other services that we link to. These services have their own terms and conditions and privacy policies.
Following a link to another website:
If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.
Following a link to towergateestates.com from another website:
If you come to towergateestates.com from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.
CONCERNS OR COMPLAINTS
If you have any complaints in relation to how our business has processed your data or in relation to the exercise of your rights as detailed above you can in the first instance raise your concerns by contacting us as follows: Will Blackman Mon-Executive Projects Director will.blackham@towergateestates.com.
You may also contact the Information Commissioner’s Office in relation to any such complaints.